As part of our policy of complete disclosure, the following should be most of the information you will need to make an informed decision
on whether you wish to rent a suit from us or not. It is not intended to be scary or dogmatic but merely normal and useful information.
If you have any questions or complaints, please contact us. It is impossible to run a business like ours continuously for 35+ years if we
had not provided a good product, good service and quality at a reasonable
cost. Because of the economy, WonderWorks has stayed at, or close to, the
rental fees charged prior to Nov. 2008 while still adding quality and value.
Try emailing all pertinent information to Eilish Sacks or Brick Price at the
address at the top of each page... Eilish is a Gaelic/ Irish name pronounced
"Ay-Lish". That is the quickest and most reliable means. Please include
dates, type of suit, quantity, location, etc. so that we can best serve your needs. We do not have a dedicated
receptionist and we are often either busy working or on location. NOTE: WonderWorks has adopted a 4 ten hour
day schedule with Friday being a normally closed day. There is usually someone at the front desk from 8 - 5 Mon.
- Fri. Personnel are usually at the facility from 7am to 7pm if there is an emergency. Either the receptionist or
answering service can “punch you through” at any time in a crisis to someone who can help you. However, paperwork
to speed things along can best be handled via e-mail on off-hours or Saturday through Monday when phone service is
not immediate. Sample documents are supplied below. You should never have to wait more than 4-5 hours for a
EASE OF USE:
Unlike other suits that have been available over the years, ours no longer require an expensive technician on
set, nor a cooling system to wear underneath, as they have been redesigned from the ground up for ease of
use. Nor do they require special rigging to handle the weight of the suit (A “real” suit can weigh more than 100
pounds). Our suit’s simplified design is such that it can be fitted in less than 3 minutes, without instruction,
although photos and written instructions are included with the package and will be added to this site soon. See the
Our Apollo A7L white EVA suit is configured specifically for commercials/ film or walk around use and is by far our
most popular rental piece. This suit is very comfortable and photographs well, if lit properly, as you can see on our
web site. The suit is light weight and comfortable at approximately 25-30 pounds and is often worn by company CEOs
for presentations or for parties as well as media events. We also have more than 100 other suits including the
"modern, sexy" LEO suit, Space Shuttle EMU/ EVA/ IVA, Space Shuttle LOL/ ACES, Mercury, Fantasy, Apollo 11-13-18, Russian Partial Pressure suit , Hazmat, 50's Moderne, Retro,
RENTAL PERIOD/ EXTRA COST:
The rental fee quoted is for a minimum of one week. We do allow a day leeway for shipping if there are no other rentals scheduled immediately following yours. Unlike other
suits, ours do not require an expensive technician on set, nor a cooling system to wear underneath, as they have been designed from the ground up for ease of use.
Nor do they require special rigging to handle the weight of the suit (A “real” suit can weigh more
than 100 pounds). Our suit’s simplified design is such that it can be fitted in less than 3 minutes,
without instruction, although photos and written instructions are included with the package and will
be added to this site soon. See the video by clicking here.
Part of the need for a minimum of a week rather than by the day is that WonderWorks adheres to
the requirement of having our suits sanitized between every use which is a time-consuming and
costly procedure. After every use, the suits are cleaned and treated for bacteria. After a few uses,
the suits are completely disassembled and professionally dry-cleaned by a company whose specialty is
costumes. You needn’t worry about the health and safety of your actors or unpleasant odors.
What patches will you want? NASA has a strict policy against the use of the NASA logo in commercials
unless they are for the public good. The American flag and generic shuttle delta patches we provide
should be fine. To be certain, contact NASA directly for approval as we cannot speak on their behalf.
For film use, you will need script approval from NASA which can take a while. Under no circumstances
will we allow the suits to be used for pornography or anything that might tarnish the image of the
astronauts. This is stricyly a WonderWorks decision and not imposed upon us by NASA. WonderWorks
cannot be responsible to changes in NASA policy. We can create custom patches on request.
Shown here are two patches made for WonderWorks that are similar in style to Shuttle patches but are
of our design. You are free to use these as far as we are concerned, but it would still be prudent to
check with NASA and your attorneys for commercial or public use.
The largest person we've had in one is 6' 1" and the shortest 5'5". The caveat here is that people vary a
lot in size. I have the upper torso of a six foot man but I have short legs and stand only 5'8". A
thinner person will work better if tall and a heavier person if short. it's easier to make a person of average height (5’7" – 5’11”) look right.
WHAT IS INCLUDED?
The Film Grade A7L comes complete with gloves, boots, Gold Faceplate and Clear Faceplate, "Snoopy Cap", Back
Pack, Hoses, and even includes a passive cooling system now at no extra cost. Note: The gold faceplate
replicates a real one. It is somewhat difficult to see through in bright light and nearly impossible to see
through under low level lighting situations. We have the gold in highly reflective or frosted finishes. If you
care, please specify. The frosted is used where reflections may be a problem. If we are low on suits, there
may not be a choice. CAUTION: Replacement of this piece is very expensive at approximately $1,000 if
lost damaged or scratched beyond normal wear and tear. These suits are intended to be used by professionals
in a controlled environment.
We can “pencil in” rental dates and notify you if there is a potential conflict and give you the first opportunity
at renting the suits or set pieces. A firm hold will require a non-refundable deposit of 50% of the rental fee
with the balance due prior to shipping.
A security deposit of $3,500 is required on each white EMU/A7L suit other than our Low Budget suit. Low
Budget suits require $2,500. This will be returned immediately upon safe return of the suit(s) in good
condition. Damage will be repaired at the shop rate of $85 per hour plus materials. Return of refund will be
delayed until repairs are complete. These items rent frequently, therefore, if they are not returned within 5
working days of their due date we will apply the deposit to their replacement value and/or lost revenue. After
5 days, we will assume the suit to be lost or stolen and place a claim against the insurance carrier and retain
the full amount of the deposit.
All of our suits are created to look real. Towards this end, they appear somewhat "lived in" as do real suits. Our new suits are pre-cleaned several times and "Weathered" to look
real. This is normal and good news for production. If the suits come back lightly soiled, there is no additional charge. See attached photos of how dirty real suits are. If they
are badly soiled, a cleaning fee of $350 will be charged for the White Suits and $175 for the orange suits or similar. Any damage beyond normal cleaning will be repaired at
our shop rate of $85 per hour and deducted from the security deposit.
All items listed on this web site are rented/ sold in “as-is” and “where-is” condition. No warranties or guarantees are implied or offered. WonderWorks is not responsible for
any delays in production. We will make every effort to correct any problems which may arise with our products. There is not much that can go wrong that cannot be readily
remedied and we do have spare parts for many items. By renting these items, you agree that you are responsible for their safe use, liability and maintenance.
We will need a “Certificate of Insurance” form/ policy listing "WonderWorks Inc." as "additional insured" on your policy in the amount indicated on your invoice for each suit.
This is usually refeferred to as and "Acord Form" and usually takes less than a half hour to obtain from your agent. Please see an example below. Nothing leaves here without
this crucial document.
WonderWorks does not handle shipping arrangements or payment. You will need to make the arrangements and use your account number or pre-pay. Shipping can usually be by
Fed-* except in some countries such as Russia. Most medium to large companies and educational groups get substantial discounts on shipping costs so check it out with your
carrier. Under the right set of circumstances (such as long-term rentals), we discount the normal weekly rate to allow for those shipping weeks out of the United States and to
allow for customs and shipping delays. Our suits come in sealed, water resistant and crush resistant containers. Overseas, it usually takes 3-4 days each way including customs
via Fed-X except in some former Soviet bloc countries. Please check as customs can take 3-4 days alone without a customs broker. *Note: clients have complained recently that
they have had problems with FedX.
An entire A7L/ EMU suit weighs about 35 pounds and the container weight is a little more for a total of approx. 90 pounds. We do not handle shipping but we have feedback
that PACK AIR is quite good and cheaper than Fed-X or UPS. Contact Hector at 1-310-337-0529 or Luis Arroyo at x-209. They can arrange a broker for you to ease through
customs, prepare the Carnet and all related paperwork such as a Commercial Invoice.
SHIPPING Dimensions of Suits:
A7L or EMU 41” x 29” x 30” and weigh about 80 pounds.
LOL/ ACES/ Mercury and similar suits, ship in a crate 19“ x 19” x 16“ h that weighs 35 pounds.
$85 per hour portal-to-portal round trip.
Please call for an appointment. Extra charge on Friday through Sunday and Holidays. We are closed most Fridays but open for 4 ten hour days Tuesday through Friday.
These suits are stored off site in sealed shipping containers and within crates so they cannot be seen easily. Some suits are available for viewing by appointment only during
normal working hours.
Cash (in US dollars), Cashier’s Checks, Certified Check, Money Order or Direct Wire Transfer or PayPal.
PayPal has proven to be simple and quick. PayPal will not charge a fee on unused money. In fact that may be the only thing that is clearly stated in the volumes of info they
have on the subject. I found this great third party calculator at http://www.rolbe.com/paypal.htm NOTE: They will be charging you a small percentage of what is
actually used in 60 days on that one transaction.Their fee is actually less than what wire transfers would add up to. If your security deposit is returned to a different
account, than you will be charged use fees in full by PayPal and we will be charged an additional amount as well and we will deduct that amount from the deposit.
Nothing leaves without full rental payment, security deposit and insurance certificate. Unfortunately, we do not have Credit Card capability; we are looking into this as a
courtesy to some of our clients who have requested it recently. Nothing personal, but we DO NOT accept Purchase Orders in lieu of payment no matter the size of the
company. The problems we have had with P.O.s in the past were with Fortune 500 companies.
Our fee for packing and handling is free for orders placed seven working days or more in advance and with all paperwork completed and payment made. Rush Charges: $200 for
5-6 days; $250 for 3-4 days and $300 for 2 days or less. Less than 2 days becomes difficult unless hand carried by courier or shipped counter-to-counter via a major airline and
paid for by cash, wire transfer or money order.
RUSH ORDERS OVERSEAS:
There is no additional charge with one week notice. Our fee for packing and handling is $50 for orders placed less than seven working days in advance; $75 for six days; $125 for
five days and $150 for four days. Less than four days may be impossible for your country unless hand carried by courier or shipped counter-to-counter via a major airline and
paid for by cash, wire transfer or money order.
When you receive the invoice form, our requirements are on the second page. Please read thoroughly and initial each page as well as signing where appropriate.
Thank you and I hope this answers most of your questions.